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Flat $20 shipping across the US · Handcrafted in Ecuador

FAQ

Questions? We can help

Shipping, returns and alpaca care. If you can't find your answer, write to us.

Orders and shipping

Orders and shipping

We ship to all 50 US states and Washington, D.C. with USPS.

One flat rate per order, no matter how many pieces you buy. You'll see it in the cart before paying, and in the top bar when there's free shipping.

We prepare your order and ship it with USPS. The estimated delivery time is shown at checkout.

When it ships you'll get an email with the tracking number. You can also see it in your account or in “Track an order”, with your order number and email.

Yes, when it applies to the delivery state. The tax is calculated and shown at checkout.

Returns

Exchanges and returns

From your order (in your account or in “Track an order”) tap “Request a return”, choose the pieces and tell us why. We review it and write back.

Once we approve the return we refund your card. Depending on your bank, it can take 5 to 10 business days to show.

Products

About alpaca

It's one of the softest, warmest and most durable fibers in the world, and it's natural.

Hand wash in cold water, dry flat and store folded. All the steps are in the Care guide.

Every piece is handmade, so there may be small variations in tone and weave. It's part of its character.