Returns & exchanges
If something isn't right, we'll sort it out with you
We review every request personally and write to you to agree on the next steps.
Step by step
How to ask for a return
1. Request it from your order
In your account or in “Track an order” tap “Request a return”, choose the pieces and tell us why. If something arrived damaged, add photos: they help a lot.
2. We review it with you
We reply by email and in your order. If we approve it, we explain how to send the pieces back.
3. Refund
We refund the card you paid with. Depending on your bank, it can take 5 to 10 business days to show.
Conditions
Pieces must come back unused and in good condition. The window to ask for a return, if there is one, is shown in your order.
Already ordered?
Track your order in one click
With your order number and email you can see its status, the USPS tracking and ask for a return.